Tracking My Shipment
All Once Upon a Memory storybooks are printed and shipped through our partner Lulu Direct.
After your order is placed, you’ll receive an order confirmation email from Once Upon a Memory.
Once your book ships, you’ll receive a separate email from Lulu Direct with your tracking number.
Shipping updates (including delays or delivery confirmations) will come directly from Lulu Direct’s system.
If you don’t see Lulu’s email, please check your spam/junk folder.
Estimated Delivery Times (Standard Shipping)
Processing: Up to 7 business days for printing and preparation.
Shipping: Typically 3 business days after processing.
Total: Most orders arrive within 10 business days from purchase.
Need More Help?
If you haven’t received a Lulu Direct tracking email within 5 business days of your book shipping, contact us at [email protected] and we’ll assist you.