Refund Policy
Because every Once Upon a Memory book is custom-created using your photos, characters, story details, and creative choices, all sales are final once a book has been finalized and sent into production.
Each book is personalized and made just for you, so it cannot be resold.
Important: Purchase is not the same as Finalize
To avoid confusion, please note:
Purchasing your book does not send it to print
Purchasing unlocks the full book so you can continue editing
Finalizing your book is the step that sends it for processing and printing
This means you still have time to review and edit your book after purchase and before finalizing.
Before you finalize
We want you to love your book, so we strongly encourage you to fully review everything before clicking Finalize.
Before finalizing, please:
Review the first 2 generated pages carefully before purchasing, since they help guide the rest of the book
Continue editing the remaining pages and cover after purchase
Use the edit and regenerate tools to improve any illustrations or story content
Upload additional reference photos during editing if needed
Confirm your shipping address carefully
Make sure your selected format is correct before finalizing
If you need help before finalizing, ask Meadow to talk to a person.
If something doesn’t look right
If a page, illustration, or character detail does not look right, please use the editing and regenerate tools before finalizing your book.
Helpful resources:
Fixing Overused Details
Common Errors and Fixes
Prompt Examples
Our support team is also available to help with generation and editing issues before your book is finalized.
Damaged, defective, or incorrect orders
If your printed book arrives damaged, defective, or incorrect, please contact us and we will work with you to make it right.
Examples include:
the wrong item was received
the book was damaged during shipping
there is a print defect or production issue
In these cases, we may offer a replacement.
Summary
Purchased but not finalized? You can still edit your book.
Finalized your book? It has been submitted for production and is no longer refundable.
Order arrived damaged or incorrect? Contact support and we’ll help resolve it.
Need Help?
If you experience an issue with your order, please ask Meadow to talk to a person and she will connect you with our support team.