Once Upon A Memory

My pictures/images look weird or different

Why Do My Images Look Different?

Sometimes the AI latches onto one detail (like a hat, stroller, or shirt color) and repeats it on every page. Here’s how to adjust it.

Fixing Overused Details

Photos Not Uploading?

Editing tips for when the AI didn't get it right.

AI Didn’t Understand My Prompt

Editing tips and prompts for common errors and fixes

Common Errors and Fixes

When you upload your photos, write your story, and choose a style, the AI generates the first 3 pages (with story and illustrations) for free. This gives you a clear…

What Happens After the First 3 Page Preview?

Paid but Pages Didn’t Generate, What Now?

Sometimes, after unlocking the full book, you may notice that a page or two doesn’t look quite right. Don’t worry — you have tools to fix and polish your storybook…

My Storybook Doesn’t Look Right After Paying

Error in Shipping Address — How to Fix It

Changing Quantities in My Order

What If My Book Arrives Damaged?

Requesting a Refund

Sometimes the AI produces a blank page or an unclear, blurry image. Here’s how to fix it:

Blank or Blurry Illustration Generated

Why an image may generate as "Blocked" and how you can fix it

Why does my generated image say "Blocked"?

Use Edit to make precise changes to a single illustration without redrawing the entire page. It is the fastest way to fix small issues and keep the rest of the…

What is the edit feature?

The Regenerate feature completely redraws an illustration from your story text. Unlike Edit, which tweaks small details, Regenerate gives the AI a fresh start while still following your story.

What is the regenerate feature?

The Rewrite feature lets you adjust or completely change the story text on the left-hand page. Since the AI illustrations are based on that text, rewriting is how you guide…

What is the rewrite feature?

When you edit or regenerate an illustration, you’ll see options to choose a Reference Image and a Style Guide Image. These tools help the AI stay consistent across your storybook…

Reference Image vs. Style Guide Image

Quick answers to common issues and mistakes.

Troubleshooting & FAQs

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