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Paid but Pages Didn’t Generate, What Now?

I paid but my book isn't generating.

Updated over 3 weeks ago

After payment, the AI generates the rest of your storybook based on your photos, story, and chosen style. Sometimes this process takes a little longer than expected.


What to Expect

  • Processing Time: Generating all pages can take several minutes depending on story length and system load.

  • Email Notification: You will receive an email as soon as your full book is ready in your library.

  • First two pages: You will still have your first two pages available while the rest of the book is being generated.


If It Seems Stuck

  • Wait a few more minutes. Most books complete shortly after purchase.

  • Check your email (including spam or junk) for the completion message.

  • Refresh your library to see if the storybook has appeared.

  • If it has not generated within an hour, contact us at [email protected] and we will help.


FAQ

Do my edits on the first page carry over to the full book?

  • No. The rest of the book is generated from your original photos, story, and style. Edits made to the first page apply only to that page.

Do I need to stay logged in while my book generates?

  • No. You will get an email notification once your storybook is ready. You can log back in anytime to view it in your library.

Can I preview any pages beyond the first 3 without paying?

  • No. Only the first three pages are free to preview. The full story unlocks after purchase.

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